Returns
Return procedure:
All products purchased at ACTUALSLOT may be returned and refunded, provided that the Customer informs ACTUALSLOT of their intention to return the product(s) purchased within a maximum period of 14 calendar days from the date of delivery and that the rest of the conditions established in this section are met.
In order to make the return process easier for Customers and to be able to follow it correctly, ACTUALSLOT establishes as the only return procedure the one described below. If the reason for the return is attributable to ACTUALSLOT (the product is defective, not what you ordered, etc.), the amount of the return costs will be reimbursed. If the reason is another (the products were served correctly but are not to your liking), the cost of the return costs will be borne by the customer.
We will accept returns that meet the following requirements:
1. Inform before 14 calendar days from receipt that the product wants to be returned. Information can be sent via email to info@actualslot.com or via the customer service form. ACTUALSLOT will inform the customer of the address to which you must send the product.
2. The product must be in the same condition in which it was delivered and must retain the original packaging and labeling.
3. Shipping must be done using the same box in which it was received to protect the product. In the event that it cannot be done with the box in which it was delivered, the Customer must return it in a protective box so that the product arrives at the ACTUALSLOT warehouse with the maximum possible guarantees.
4. A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.
5. The customer can send it using a shipping service of their choice as long as it includes a tracking number.
6. Must inform ACTUALSLOT of the service used, date and time of return.
7. The shipment must be made to our warehouse at the following address:
Anna Mª Vila Duran
C/ del Mig, 21
08506 Calldetenes – Barcelona – Spain
Customer refunds
Returning products will result in a refund equal to the cost of the returned products minus the cost of the return service.
Only in the event that the product delivered is defective or incorrect, ACTUALSLOT will also reimburse the Customer for the corresponding shipping costs.
Partial returns and cancellations will result in partial refunds.
ACTUALSLOT will handle the return order under the same system that was used for payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund to the Customer’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.